Cancellation & Returns / Refund Policy

Cancellation & Returns / Refund Policy | Taxi Craze

At Taxi Craze, we understand that travel plans can change unexpectedly. Our goal is to offer a flexible, transparent, and fair cancellation and refund policy that respects both your time and the commitment of our professional drivers. Whether you book a local cab or an outstation taxi, Taxi Craze’s customer-first cancellation policy ensures convenience and peace of mind.

1. Customer Cancellation Policy

You can cancel your ride anytime through the Taxi Craze app, official website (www.taxicraze.com), or by contacting our customer support.

Your refund eligibility depends on when you cancel your ride in relation to the scheduled pickup time:

Cancellation Time Before Pickup Refund Amount
More than 6 hours before pickup 100% refund of the fare
Between 4 to 6 hours before pickup 50% refund of the fare
Less than 3 hours before pickup No refund (100% of fare retained as cancellation fee)

Note for Pre-Booked Rides: For advance bookings made days or weeks ahead, the same cancellation timelines apply based on your scheduled pickup time.

2. Cancellations by Taxi Craze or Driver

In the rare case that Taxi Craze or a driver needs to cancel a confirmed ride due to reasons such as vehicle breakdown, driver unavailability, or unforeseen circumstances, we will:

  • Immediately attempt to assign you an alternative vehicle.
  • If no replacement ride is available, you’ll receive a 100% full refund of any fare already paid.

Your comfort and trust are our top priorities.

3. Driver Wait Time and No-Show Policy

To ensure punctual service for all customers, Taxi Craze drivers adhere to a standard 15-minute waiting time from your scheduled pickup.

  • Grace Period: 30 minutes of complimentary wait time.
  • Post-Grace Period: After 30 minutes, a waiting fee of ₹5 per minute will apply, depending on the vehicle type.
  • No-Show Policy: If the driver waits for the full grace period and the passenger has not arrived or contacted support, the ride will be marked as “Absent.” In this case, no refund will be issued, and the full fare will be charged.

4. Refund Processing Time

  • Once a refund request is approved, Taxi Craze typically processes it within 3–5 business days.
  • However, depending on your bank or payment provider, it may take an additional 5–10 business days for the amount to reflect in your account.
  • Non-Refundable Fees: Please note that service fees, booking fees, and payment gateway charges (if applicable) are non-refundable.

5. Contact Information

For any questions or assistance regarding cancellations, refunds, or booking issues, please reach out to us through:

Our customer care team is available to ensure your taxi booking experience remains smooth and hassle-free.

6. Important Note

To maintain full transparency, our Cancellation & Refund Policy is:

  • Prominently displayed on our website’s footer and mobile app menu.
  • Clearly visible during the booking process to help customers make informed decisions.
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